Refund Policy

Our refund policy lasts 14 days, and only covers defective items or items damaged in transit. If 14 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

Refunds & Exchanges
To be eligible for a refund or exchange, you must first email us at kellykellz2222@gmail.com within 14 days of receiving your order and include pictures of the damaged items. Upon receipt, we will send out a replacement if available. If a replacement is not available, we will refund the full purchase price of your item.

Lost or Stolen Packages
Okkay By Kelly Kellz is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Okkay By Kelly Kellz will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Product & Ingredient Disclaimer
Please review all product ingredients carefully before use. While our products are made with cosmetic-grade ingredients, individual sensitivities and allergies may vary. Okkay by Kelly Kellz is not responsible for allergic reactions or sensitivities that may occur from the use of our products.
We recommend performing a patch test prior to full application, especially if you have sensitive skin or known allergies. Discontinue use immediately if irritation, redness, or discomfort occurs.
Our cosmetic products are intended for external use only and are not designed to diagnose, treat, cure, or prevent any medical condition. Results may vary from person to person.
If you have any questions regarding ingredients, usage, or product suitability, please contact us before purchasing. We are happy to assist.